VIDEO & OUTDOOR

PHYSIO APPOINTMENTS

If you can't make it to our clinic, or if you need to socially-distance, our video & outdoor consultations can help.

COVID-19 & PHYSIOTHERAPY

​Covid-19 is changing the way clinics and studios are operating with many consultations being moved online. At LDN PHYSIO we have the systems in place to seamlessly and safely provide online sessions to our patients and clients.

Our Telehealth video service allows you to interact live with your therapist from the comfort and safety of your own home so they can assess, diagnose and advise you on how to manage your symptoms, including demonstrating exercises as needed. We're also able to tailor and update your treatment and any rehab / training programme via our exercise app.

As part of our remote plans, we also offer ad-hoc socially-distanced outdoor physio sessions for those of you who live in East London at no extra cost. This is great if you need your therapist to check your technique, help you progress and perform the exercises with you.

VIDEO (TELEHEALTH) PHYSIO PLANS

You can find below our different Telehealth plans. Choose the plan that best suits your injury and/or rehab goals. Don't hesitate to email us should you have any questions.

Single session

If you need to talk to us about your injury, want a diagnosis, help with a treatment plan or an exercise programme.

Assessment via intelligent webforms

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Video consultation

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Personalised rehabilitation program to your smartphone

£29

2 weeks

For minor injuries or if you need guidance / support over a few sessions

Assessment via intelligent webforms

-

Video consultation

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Personalised rehabilitation program to your smartphone

-

2 weeks of video, chat and/or email follow-ups

-

Possibility for outdoor session(s) in East London

£79

6 weeks

For injuries that require a bit more support, or if you need to get back to higher level of function such as sports

Assessment via intelligent webforms

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Video consultation

-

Personalised rehabilitation program to your smartphone

-

6 weeks of exercise / sports-specific programme update 

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6 weeks  of video, chat and/or email follow-ups

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Further support as needed after the 6 week period once back in sports

-

Possibility for outdoor session(s) in East London

£139

3 months

For post surgical rehab, & coaching plans (eg: marathon, strengthening) or more severe injuries

Assessment via intelligent webforms

-

Video consultation

-

Personalised rehabilitation program to your smartphone

-

3 month of exercise / sports-specific programme revisions 

-

3 month of video, chat and/or email follow-ups

-

Further support as needed after the 6 week period once back in sports

-

Possibility for outdoor session(s) in East London

£249

WHAT HAPPENS IN A TELEHEALTH SESSION?

Once we receive your booking, one of our therapists will contact you right away with all the necessary details for your session.

1. INITIAL ASSESSMENT

You will be guided through a series of intuitive online questions that will help you share all of the relevant injury information that your physiotherapist will need. Your physio will then ask you further questions on video as needed.

2. PHYSICAL ASSESSMENT

Once your physiotherapist has assessed your answers, you will be directed to an online portal with some movement tests to perform. You are in complete control and don’t have to do anything you are not comfortable doing. Perform the tests when and where it suits you, and submit your findings.

3. DIAGNOSIS & REHAB PLAN

By now your physiotherapist has arrived at your likely diagnosis and have a plan on how to get you better. This is then clearly explained to you in your video call, or if you prefer, in a video/audio format that you can watch (and rewatch) in your own time.

4. REHAB PROGRAMME

Your rehabilitation or training programme will be sent to you via our free exercise app (and can be accessed via laptop, tablet, smartwatch or printed out too). The app will allow you to set reminders to exercise, rate your pain each day and log your progress.

5. FOLLOW-UP SESSIONS

You continue to communicate with your physiotherapist via secure messaging in the rehabilitation app 24/7. Your therapist will work with you over the designated time period to progress your program and achieve your goals, and you can decide together on setting up further video sessions.

Frequently asked questions

Is my injury suitable for Telehealth?


The majority of Musculoskeletal Injuries are suitable for online Physiotherapy consultation, but if we determine that your injury or situation is not at all suitable for an online consultation by a Physiotherapist, we will let you know, and refund the cost of the consultation.
If you are unsure whether your injury is suitable for a consultation or not, send us an email!




Do I need a GP or consultant referral?


No, just like standard Physiotherapy sessions, you can self-refer to our Telehealth service.




Will my physio tell me should I be referred for face-to-face physiotherapy or to another health professional?


Absolutely. While there are many injuries that can be managed via online Physiotherapy consultation, some conditions do require 'hands on' assessment and treatment. All our Physiotherapists have been working for several years in NHS and private practice and are skilled at detecting when an injury requires face to face investigation.




Is it safe to come for a face-to-face during the Corona virus outbreak?


The health and wellbeing of our patients and staff is our absolute priority during the current outbreak of Coronavirus (COVID-19). For this reason we are currently closed to face-to-face appointments. This will be reviewed daily and we will let you know as soon as we re-open the clinic.




How does Telehealth assessment work if you can't see me face-to-face?


All Physiotherapy appointments start with a 'subjective assessment', in which the Physiotherapist will ask you a well-structured series of questions designed to discover what they need to know about your injury (without touching you). By the end of the subjective assessment, your Physio should already have a very clear idea of your probable diagnosis. Your Physio may then ask you to perform some tests to conform this diagnosis. After your session, your Physiotherapist may contact you with any further queries about your injury and prompt you to answer further questions, or perform certain movements, and will then assess your feedback regarding these. This process should clarify diagnosis. If we are ever unsure of your diagnosis, we will not hesitiate to refer you for an face-to-face appointment.




How do Telehealth treatment / follow-up sessions work?


Educating you about your condition, identifying contributing factors from your lifestyle, as well as designing a structured and tailored exercise program, are some of the most important things Physiotherapists do. Physiotherapy has moved away from a reliance on complex machines and manual techniques, and towards rehabilitation programs carried out under guidance. This puts you in much more control of your own recovery. Research has shown that outcomes can, in fact, be better through online consultation, due to the empowering nature of the system. If we feel you have an injury that requires hands on treatment, we will let you know!




Can my healthcare insurance cover for the session?


Most healthcare insurance companies are now covering online health consultations. Give you insurer a call to find out whether they offer cover. We can provide a receipt for you to issue to your insurance company as needed.





STILL NOT SURE?

 

We are truly living in unprecedented times. The coronavirus pandemic is impacting everyone, financially too. We want to make sure we do our bit to help our patients where possible.  If we or you don’t think your injury is suitable for online Physiotherapy after your first session, we will immediately refund you 100% of the consultation fee.

We're covered by most health insurance companies in the UK. We advise that you contact your insurer prior to your initial appointment to assure cover. It is your responsibility to be clear on the terms of agreement that you have in place with your insurer. Get in touch if you have any questions!

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LDN PHYSIO | Physiotherapy & Coaching in London

Hackney Central clinic at The Refinery, 14 Collent Street, London E9 6SG

© 2020 LDN PHYSIO LIMITED. ALL RIGHTS RESERVED.

Registered number: 10699588

Website and team photos by Tevin Daniel @nysepics