Please read our COVID-19 updates below before booking a face-to-face appointment at the clinic.

We will be open from the 15th of June 2020 for selected face-to-face physiotherapy consultations. 

Our primary focus is the safety of our community, patients and staff. We advise that you continue with virtual appointments unless there is a clinical need to have hands on physiotherapy for the moment. This will be reviewed daily. If you require a face-to-face appointment, one of our physios will contact you via zoom or phone after your booking to ensure this is appropriate and safe for you to attend.

Our procedures have been amended and safety measures have been put in place to reduce the risk to our staff, patients and general public. We are doing everything we can to reduce the risks but please be aware that there is no way that we can completely eliminate the risk of you contracting Covid-19 during face-to-face appointments. 

Don't hesitate to call, email or chat to us below if you have any questions regarding booking a face-to-face appointment.


  • There will only be one Physiotherapist working in the clinic per day.

  • Appointments will be spaced with 15 minutes between appointments. This will minimise patient overlap, limiting the amount of people in the clinic at any one time. It will also enable the clinician to disinfect equipment and all surfaces that have been touched by either the clinician or patient and time to change PPE. This includes, but not limited to: plinths, seat handles, door handles, taps, light switches and toilet facility. 

  • Gym equipment, towels, pillows and couch covers will not be used.

  • If pillows MUST be used for treatment, pillow covers will be changed by the clinician between appointments.

  • Disposable, single use, couch roll will be used on the couch.

  • The doors to the treatment room and reception will be left open to maximise ventilation (except for when they need to be closed for your privacy).

  • Professional cleaners will perform regular deep cleans. 



Your Physiotherapist will be wearing the following PPE during your appointment:

  • Non-latex gloves (single use)

  • PPE facemask (single use)

  • Apron (single use)

  • Goggles / visor when required



We ask you to please adhere to the following rules:

  • Make payment online prior to your appointment.

  • If you develop any symptoms in the two weeks following your consultation please notify us immediately. 

  • We encourage the use of a face mask/face covering when in the building and throughout the duration of your appointment.

  • Do not come more than 5 minutes prior to your appointment start time. 

  • Wash your hands for at least 20 seconds in the toilet facility outside the clinic room or clean your hands with hand sanitiser before you enter the clinic. Hand sanitiser is freely available inside the clinic. 

  • Upon arrival, sign the written consent form consenting to treatment in the light of the risk of contracting Covid-19 and understanding that every possible precaution has been taken to avoid contamination. 

  • Maintain a 2 meter distance from anyone else in the waiting area.

  • Maintain a 2 meter distance from your clinician for the parts of your session that are possible to do so.

  • Wash your hands for at least 20 seconds in the toilet facility located outside the clinic room or clean your hands with hand sanitiser after your appointment/leaving the clinic. Hand sanitiser is freely available inside the clinic. 

We may terminate your appointment if you do not comply and be liable for the full cost of the appointment. 


Please do not attend the clinic if:
  • You have been in contact with anyone with Covid-19 symptoms in the last 14 days

  • You have had any Covid-19 symptoms in the last 7 days


The NHS currently advises the main symptoms of Covid-19 are:

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

  • loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal


If you have any suggestions or questions regarding your face-to-face or virtual consultations with us please do not hesitate to contact us via email at




Our clinicians will go above and beyond to ensure you get the best out of your intervention. With experience as senior clinicians in the NHS, in private clinics, Premiere League clubs and in some of the biggest firms in the City - we're confident with can get you back on track towards achieving your own unique goals as soon as feasible.


Our systems are simple and effective, and our treatments based on the latest evidence. Book, pay, change appointments in 2 secs. Forget stickmen drawings, we'll get you on our exercise app which integrates with your phone, smartwatch and allows communication with your physio when not in clinic.


We want your experience to be as seamless as possible. Because results only come with commitment, we support you when you leave the clinic too. Stay in touch with your clinician via video, email or messenger; get the answers to your questions as soon as they come up and stay on track in between sessions.

We're covered by most of the main insurance companies in the UK. We advise that you contact your insurer prior to your initial appointment to assure cover. It is your responsibility to be clear on the terms of agreement that you have in place with your insurer. Get in touch if you have any questions!

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LDN PHYSIO | Physiotherapy & Coaching in London

Hackney Central clinic at The Refinery, 14 Collent Street, London E9 6SG


Registered number: 10699588